Terms of Service

Last Updated: October 29, 2026

Agreement and Website Use

These Terms of Service apply to the Moltvago website at https://moltvago.com and the shopping services made available through it.

The store is operated by Guizhou Hanmeng Jifu Trading Co., Ltd.

By using the Website or placing an order, you agree to these Terms and should also review our Privacy Policy, Shipping & Delivery Policy, and Return & Refund Policy.

If you do not agree, please do not use the shopping services.

1. Accurate Information and Lawful Conduct

You are responsible for providing accurate and current contact, billing, and delivery details.

Do not use the Website for unlawful activity, fraud, unauthorized access, interference with site operation, or infringement of another person's rights.

We may take reasonable steps to protect the store and customers against misuse.

2. Product Listings and Availability

We make reasonable efforts to present product descriptions and images clearly, but listing details, availability, options, and prices may change.

Review the information on the product page before checkout. Screen settings may affect how colors appear.

If we discover a material error affecting an order, we may contact you to discuss an appropriate resolution.

We will not knowingly substitute a materially different product without your agreement.

3. Orders, Pricing, and Payment

An order submission is an offer to purchase the selected items. An automated confirmation acknowledges receipt but does not by itself confirm dispatch.

Orders may be delayed, declined, or canceled where payment fails, stock is unavailable, a material listing or pricing error occurs, or a genuine security concern arises.

If we cannot fulfill an order for which payment has been received, we will notify you and refund the amount paid for the unfulfilled order.

Applicable taxes, shipping charges, currency, and available payment methods are displayed at checkout to the extent supported by the checkout system.

4. Order Changes and Cancellations

If you need to change or cancel an order, contact service@moltvago.com promptly.

We will try to accommodate requests where the fulfillment stage allows, but we cannot guarantee changes after processing or dispatch begins.

Any statutory cancellation or withdrawal rights available under applicable law remain unaffected.

5. Shipping and Delivery

Processing normally takes 1–3 business days after payment confirmation.

Standard shipping is estimated at 7–14 business days after dispatch.

These timeframes are estimates and may be affected by factors outside our reasonable control, including customs, carrier delays, extreme weather, and holidays.

Tracking information will be provided by email when available.

Import duties, local taxes, or customs charges not collected at checkout may be payable by the recipient where applicable.

For further details, please review our Shipping & Delivery Policy.

6. Returns, Refunds, and Faulty Items

Returns are governed by our Return & Refund Policy.

Ordinary change-of-mind return requests may generally be submitted within 30 calendar days after delivery, subject to item condition and exclusions.

For ordinary change-of-mind or size-preference returns, customers are generally responsible for return shipping costs.

For confirmed damaged, defective, incorrect, or materially misdescribed items resulting from our error, we will cover reasonable return shipping costs in accordance with applicable law.

Nothing in these Terms limits consumer rights that cannot lawfully be excluded.

7. Intellectual Property and Site Availability

Website text, product photography, graphics, branding, and other materials may be protected by intellectual-property laws.

You may not reproduce or commercially use them without permission unless applicable law permits it.

We aim to keep the Website available and accurate but do not guarantee uninterrupted or error-free access.

We may update or maintain the Website from time to time.

8. Privacy and Changes to These Terms

Our collection and use of personal information are described in the Privacy Policy, including information about cookies, third-party services, and AppLovin.

We may revise these Terms by publishing an updated version on the Website.

Updates do not remove mandatory legal rights or retrospectively change rights already accrued.

9. Contact Us

For questions about these Terms, orders, or our services, please contact:

Email: service@moltvago.com

Phone: +1 9033330514

Website: https://moltvago.com

We aim to respond within 24 hours on business days, Monday through Friday, excluding public holidays.

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Terms of Service

Terms of Service

Agreement and Website Use

1. Accurate Information and Lawful Conduct

2. Product Listings and Availability

3. Orders, Pricing, and Payment

4. Order Changes and Cancellations

5. Shipping and Delivery

6. Returns, Refunds, and Faulty Items

7. Intellectual Property and Site Availability

8. Privacy and Changes to These Terms

9. Contact Us

Company Information