FAQ
Frequently Asked Questions
Welcome to Moltvago. Below are answers to common questions about our products, payments, orders, shipping, returns, and customer support.
1. What Kinds of Products Do You Sell?
Our catalog includes jewelry and accessories such as rings, earrings, necklaces, pendants, and jewelry sets; seasonal decorations and ornaments; DIY craft and creative kits; calendars and keepsakes; and decorative or gift-oriented items.
Product availability may change, so please rely on the current product page for the latest information.
2. How Do I Confirm Product Details?
Check the product title, description, images, available options, dimensions, material details, included items, and any instructions shown on the listing.
If a material detail or important specification is unclear, contact customer support before purchasing.
3. Which Payment Methods Can I Use?
The payment methods and currency available for your order are displayed at checkout.
Review the total, shipping charge, and any displayed taxes before submitting payment.
Your bank or payment provider may apply separate foreign-exchange or international transaction fees.
4. Can I Change or Cancel an Order?
Email service@moltvago.com as soon as possible with your order number and the requested change.
We can only make changes or cancel an order if its fulfillment status permits it. A request does not guarantee that processing or dispatch can be stopped.
Once dispatched, an eligible return may be requested under our Return & Refund Policy.
5. How Long Does Shipping Take?
Orders are normally processed within 1–3 business days after payment confirmation.
Standard delivery is estimated at 7–14 business days after dispatch.
These are estimates rather than guarantees. Customs clearance, carrier operations, holidays, weather, and seasonal demand may affect delivery.
6. Where Can I Find Tracking Details?
When tracking information is available, we send it by email after dispatch.
Carrier tracking may take time to show the first scan.
Check your spam or junk folder if you cannot find the message, or contact us with your order number.
7. What If My Package Is Late, Missing, or Damaged?
Contact service@moltvago.com with your order number and available tracking details.
For visible damage, include clear photos of the product and packaging where possible, and keep the packaging until the issue has been reviewed.
We will assess the information and explain the available next steps in accordance with our policies and applicable law.
8. How Do I Return an Item?
Contact service@moltvago.com before sending an item back.
Return requests may generally be made within 30 calendar days after delivery, subject to the eligibility conditions in our Return & Refund Policy.
Please wait for return instructions and the correct return address before shipping your item.
For ordinary change-of-mind returns, customers are generally responsible for return shipping costs. For confirmed faulty, damaged, incorrect, or misdescribed items caused by our error, we will cover reasonable return shipping costs in accordance with applicable law.
9. When Will I Receive My Refund?
After a returned item is received and inspected, we will notify you of the outcome.
Approved voluntary refunds are normally processed to the original payment method within 5–10 business days.
Banks or payment providers may need additional time to post the credit.
Applicable legal deadlines take precedence over the processing timeframe stated above.
10. How Can I Contact Customer Support?
Email: service@moltvago.com
Phone: +1 9033330514
Website: https://moltvago.com
We aim to respond to email inquiries within 24 hours on business days, Monday through Friday, excluding public holidays.
Response times may vary with inquiry volume and public holidays.
Business Information
Brand Name: Moltvago
Operated by: Guizhou Hanmeng Jifu Trading Co., Ltd.
Business License Entity: Guizhou Hanmeng Jifu Trading Co., Ltd.
Registered Address:
No. 1-8, Building 1, Entrance to Minzu Lane, Dusi Road,
Zhonghua South Road Subdistrict (Zhongnan Subdistrict Office),
Nanming District, Guiyang, Guizhou, China
Customer Service Email: service@moltvago.com
Customer Service Phone: +1 9033330514
Website: https://moltvago.com