Shipping & Delivery Policy

Order Processing

After payment is confirmed, orders are normally processed within 1–3 business days. Orders received on weekends or public holidays generally begin processing on the next business day.

Processing time is separate from transit time. If an order requires additional verification or an item becomes unavailable, processing may take longer and we will contact you when appropriate.

Shipping Methods, Destinations, and Estimates

Shipping methods, eligible destinations, and charges are shown at checkout for the specific order.

Standard delivery is estimated at 7–14 business days after dispatch. This is an estimate, not a guaranteed delivery date.

Actual transit may vary based on destination, local carrier operations, customs procedures, weather, and seasonal demand.

Tracking and Delivery Updates

When the order has been dispatched and tracking information is available, we will send a tracking number or link to the email address provided at checkout.

The carrier may not display the first tracking scan immediately.

If tracking is missing or has not updated for an unusual period, contact customer support with your order number.

Address Accuracy

Please verify the full delivery address, postal code, and contact details before placing an order.

If you notice an error, contact us immediately. Address changes can only be made if the order has not progressed too far into fulfillment.

Once a parcel is with the carrier, changes may be unavailable or subject to carrier rules.

Customs, Duties, and Taxes

International shipments may be inspected by customs and may be subject to import duties, taxes, or handling charges under destination-country rules.

Any such charges not collected at checkout are generally the recipient's responsibility, where applicable.

Customs processing may extend delivery estimates.

Delay, Loss, or Damage in Transit

If a parcel is significantly late, tracking suggests it may be lost, or the item arrives damaged, please contact us with your order number and tracking details.

For damage claims, include photos where possible and keep the item and packaging for review.

We will review the available evidence and coordinate with the carrier when appropriate. Any replacement or refund will depend on the circumstances, the applicable policy, and legal requirements.

Shipping Support

Email: service@moltvago.com

Phone: +1 9033330514

Website: https://moltvago.com

Business Information

Brand Name: Moltvago

Operated by: Guizhou Hanmeng Jifu Trading Co., Ltd.

Business License Entity: Guizhou Hanmeng Jifu Trading Co., Ltd.

Registered Address:

No. 1-8, Building 1, Entrance to Minzu Lane, Dusi Road,
Zhonghua South Road Subdistrict (Zhongnan Subdistrict Office),
Nanming District, Guiyang, Guizhou, China

Customer Service Email: service@moltvago.com

Customer Service Phone: +1 9033330514