Return & Refund Policy

Last Updated: October 29, 2026

1. Return Window

You may generally request a return within 30 calendar days after the delivery date. Contact us within this period so we can review eligibility and provide instructions.

This general window does not reduce any longer or additional rights required by applicable consumer law.

2. Condition of Returned Items

For an ordinary change-of-mind return, the item should be unused, complete, and in the condition in which it was received.

Include original packaging and accessories where available, and provide the order number or other proof of purchase.

Products that have been used, altered, damaged after delivery, or returned incomplete may not qualify for a change-of-mind refund, subject to mandatory legal rights.

3. Items That May Be Excluded from Ordinary Returns

Gift cards, personalized or customized items, final-sale or clearance items, and items explicitly marked as non-returnable may be excluded from ordinary change-of-mind returns.

These exclusions do not apply where they would conflict with mandatory rights for defective, incorrect, or misdescribed goods under applicable law.

4. How to Start a Return

Email service@moltvago.com with the following information:

• Your order number.

• The item you wish to return.

• The reason for the return request.

• Clear photographs and a description of the issue, where applicable.

If an item is damaged, defective, or incorrect, include clear photographs and a description of the issue where possible.

Wait for our reply with the applicable return address and instructions before shipping the item.

Sending a parcel to an unconfirmed address may delay processing.

5. Return Shipping Costs

Ordinary Change-of-Mind Returns

For ordinary change-of-mind returns, including personal preference or size-related reasons, the customer is generally responsible for return postage.

We recommend using a trackable shipping service and keeping proof of postage.

Defective, Damaged, or Incorrect Items

If we confirm that an item is defective, damaged on arrival, incorrect, or materially different from its description due to our error, Moltvago will cover reasonable return shipping costs in accordance with applicable law.

Please contact us before paying return postage so we can advise on the appropriate arrangement.

Original Shipping Fees

Original outbound shipping fees are generally non-refundable for ordinary voluntary returns, except where required by law or otherwise stated in an applicable offer.

6. Inspection and Refund Timing

Once the return arrives, we will inspect it and inform you whether the refund is approved.

Approved voluntary refunds are normally submitted to the original payment method within 5–10 business days after inspection.

Your bank or payment provider may take longer to display the credit.

If the refund is declined, we will explain the reason where appropriate.

A shorter deadline required by law takes precedence over the processing timeframe stated in this policy.

7. Damaged, Defective, or Incorrect Orders

Please contact us promptly after discovering a problem.

Provide the following information:

• Your order number.

• A description of the issue.

• Photos of the item and packaging, where reasonably available.

Reporting visible shipping damage within 7 days is helpful for carrier investigations, but it does not limit any statutory rights or remedies for faults discovered later.

Depending on the circumstances and applicable law, an appropriate resolution may include a replacement, partial refund, or full refund.

Where a return is required because of our error, we will cover reasonable return shipping costs.

8. Return Contact and Company Details

For return instructions, refund inquiries, or assistance with product issues, please contact:

Email: service@moltvago.com

Phone: +1 9033330514

Website: https://moltvago.com

We aim to respond within 24 hours on business days, Monday through Friday, excluding public holidays.

Business Information

Brand Name: Moltvago

Operated by: Guizhou Hanmeng Jifu Trading Co., Ltd.

Business License Entity: Guizhou Hanmeng Jifu Trading Co., Ltd.

Registered Address:

No. 1-8, Building 1, Entrance to Minzu Lane, Dusi Road,
Zhonghua South Road Subdistrict (Zhongnan Subdistrict Office),
Nanming District, Guiyang, Guizhou, China

Customer Service Email: service@moltvago.com

Customer Service Phone: +1 9033330514

Website: https://moltvago.com